Customer Comments

 

Here’s a small sampling of feedback we’ve received from our customers.  Feel free to post your own links or comments below.

We use our Decabox as a lighting solution for our live show.

A DAW runs our click tracks, backing samples, cues and counts, etc., as well as programmed midi tracks that control our lights. We use the midi out of our audio interface into the midi in on our Engineering Solutions DecaBox.

The Midi to DMX firmware converts the midi channels to dmx channels and in turn executes the programming to run our intelligent lighting (96 channels of DMX lighting).

We’ve been thrilled with the performance of the unit, particularly in its stability and response time! We haven’t had a single issue using it live and have programmed it all the way down to 64th notes at around 140 bmp.

Additionally, our old converter (big light controller we brought to every show) had a delay that required nudging the midi tracks in order for the lights to sync with the click, the DecaBox does not have this issue.

Additionally, the size of the unit lets us mount it on a rack shelf in a 16 space rack we already use on stage. This allows us to keep many connections permanent and cuts down on setup time on stage.

We could not be happier and we thoroughly look forward to continuing our relationship with Engineering Solutions. The craftsmanship and functionality is second to none and the customer service is just as notable!

Sid Menon

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One client used a custom DMX-RS232 bridge to drive a series of variable-frequency AC motor drivers via a huge rack of idustrial PLC controllers.  In the clip below, starting at about 2:45, check out the wall of spinning mirror panels.

“Engineering Solutions Inc. had a product we needed at a great price but what really made us happy is their customer service and support. They were able to accommodate our very tight project schedule and custom programming needs without batting an eye and were great on follow up.

They’re definitely part of the solution.”

Sarah Roos

BBI Engineering

In June ‘09 I contacted Response Box (Engineering Solutions) to request a DMX to serial converter. I needed a specific output setup to match Pioneer industrial DVD player V7400s.

The whole process from initial contact to receipt of the unit took only about a week. The unit sent to me matched my specific needs precisely and it work flawlessly from the first time I plugged it in.

John from Engineering Solutions stayed in frequent e-mail communication with me to assure he programmed the unit properly. When he mailed the unit he contacted me offerring to give installation advise.

Turns out I needed no advise because the unit was so easy to operate. And I really appreciate knowing that the unit can be reprogrammed via the Response Box pros by e-mail attachment and usb connection.

John offerred more than just advise, he also offerred to construct connection cables for me according to my project’s specifications.

Engineering Solutions was friendly, helpful, efficient, communicative and very competent in dealing with me. The price beat a Danish company making similar units by about $300.00, and beat Lanbox by about $450.00.

I will definitely use Engineering Solutions again when needed…and I highly recommend them to other audio/video artists, studio/stage producers, and engineers.

Robert W Townsend, PhD

Albuquerque, NM

In our business, when you encounter a problem, you need a solution quickly. That is what Engineering Solutions did for us, analyze our problem, think of a solution, and ship it out. Within 36 hours we had this nifty little box that did the trick for us: controlling the lamps of a Barco CLM HD8 projector.

I’m looking forward to think out other crazy connexxion stuff with Engineering Solutions,

John, you saved the day.

Thanks,

Michel Buchner

LiveLAB ,The Netherlands

I was commissioned to deliver animation and a video control system for a 12 month theatre production tour. The producers wanted everything to be triggered from the lighting desk so I Googled for a DMX to Serial converter to send control codes to a solid state video replay device.

I found John Chapman’s solution for a video shutter control that seemed to send a limited range of serial commands so I emailed John to see if that could be adapted to trigger up to 25 serial strings to play up to 25 different videos. John responded saying there was no problem adapting it to my spec and the price he quoted for two of these delivered to me in Australia was extraordinarily reasonable.

After more testing I found I could also make videos loop with a different serial command and after a couple of emails John happily accommodated the revised spec. My client was late giving approval but still kept the same delivery date (of course) but John was still able to deliver the DMX-Serial boxes on time.

Once we had them in the theatre we needed to make a small adjustment to how the DMX messages were handled but thankfully John had implemented a USB firmware update process. Within 24 hours John had sent me the new code and I was easily able to apply update.

The whole process has been a delight, John was unbelievably responsive and professional and I can’t recommend his company too highly. To arrive at a solution like this with John 1/2 a planet away via Google, email, UPS and never having met has been nothing short of very impressive.

Mal Padgett

Mal Padgett Design, Melbourne Australia

Gateway Church is a large Church in Southlake Texas. Our attendance this past Easter 2008 was 16000 people. We had a need for a DMX to Serial device that would allow us to control one of our projectors with our lighting board.

I called Engineering Solutions and I was blown away.

This company delivers an awesome product that has nailed our application and need. They are fast, customer friendly and reliable.

Engineering Solutions completely exceeded my expectations and I will use them again.

-David Leuschner, Director of Technical Arts, Gateway Church

Thank you for all the help in getting a dmx to serial converter created and programmed for my install. The timeline was short and I felt a little unsure about going down that path, thinking that a standard servo dowser would be a safer choice. After our initial discussion about my desired product however, I felt completely at ease with the idea, and was certain of your ability to get me exactly what I needed. The box was perfect, and the custom programming works like a charm. The clients absolutely LOVE the silent nature of the internal shutter that we now have control over, and the ability to remotely turn the projector on and off, and to select different inputs. Everything can now be programmed into the show as needed by the lighting designer.

The client, and I, couldn’t be happier. I look forward to working with you on future projects. It’s also great to have a collaborator for designing high end custom pieces for each new need.

Michael Miceli, Principal

Miceli Productions, LLC

www.MiceliProductions.com

 Posted by at 5:37 pm

  2 Responses to “Customer Comments”

  1. I purchased the MIDI to DMX converter to use with my rock band. I have custom made sequences of keyboards, bass guitar, and backing vocals. We are a 3 piece band (2 guitars and drums) the rest is on sequence.
    I purchased the MIDI to DMX converter to custom make a light show. I have LED Chauvet Diamondstrips and Colorstrips with lasers and foggers. I could not get it to function.
    John was kind enough to spend an hour with me on the phone walking me through how to use his converter and my software. He certainly did not have to do that as it is not his job to teach me but he did.
    I want to let everyone know that the lights are doing exactaly what I want them to when I want them to do it and it is all because of John and his product support and outstanding piece of gear.
    I would highly recommend it to anyone!!
    I own a recording studio, play in a band, and have done so for the past 20 years. I have yet to run into anyone who would back their product so far as to teach someone how to use the software in a different manner to achieve what we wanted. Thanks John!!

    Sincerely,

    Wade Nichols
    starsoundstudios LTD
    http://www.thesumassemblyrequiredband.com

  2. Much Thanks to Engineering Solutions!

    I needed a specialty box to convert DMX commands to RS232 and these guys nailed it for me. John Chapman was prompt, professional and did exactly what he promised to do. The design of the box is rugged and very well put together and was delivered on time. I would highly recommend Engineering Solutions for any of your control related needs.

    Sincerely,
    David Huseonica
    Videocam, Inc.